1. About Metalshake® AB (org number: 556854-6690)

Our contact information is: 

Metalshake

Box 842

301 18 Halmstad

Sweden

Do you wish to come in contact with us, please don’t hesitate to write us an email with your contact details to info@msbysweden.comand we’ll get back to you as soon as possible.

  1. Purchase

Upon purchasing a confirmation email will be sent to your email address. In the confirmation email all the details of you order will be stated, products ordered, price, billing address and delivery address.

If any of the information in the confirmation email is wrongly stated, please immediately contact us at info@msbysweden.com

  1. Delivery

Normal delivery time is 2-4 working days for orders within Sweden. 

Purchases made on weekends will be sent out the earliest the following Monday.

If you are experiencing any unexpected (without Matalshake been in contact regarding a delay on delivery) delay on your order, please contact us at info@msbysweden.com

  1. Prices

All prices are in SEK (Swedish Krona)

All prices with 25% VAT included 

We reserve the right to change or adjust prices due to price changes from our supplier, misprint in the pricelist and errors in the price due to incorrect information from our suppliers.

  1. Refund Policy 

After receiving your order, the customer have according to Swedish law 14-days to return your product for a full refund.

     5.1 Terms of refund

The customer must inform us regarding the refund at info@msbysweden.comand attach your name, address, email and order nr. Please also clarify which product you wish to return.

The customer must return the product within 14 days to receive the refund.

The customer must pay for all costs associated with the refund such as shipping cost and new external packaging. The product must be in original packaging and not damaged in any way for a full refund to be possible.

We reserve the right to deduct the cost for damage on the product from the amount to be refunded.

5.2 Refund not applicable when:

Products where the protective cap sealing is broken or removed.

Customized products cannot be returned.

5.3 Returns and exchanges

All our products have gone through inspection before being shipped. However, if the product is faulty or broken at arrival we will exchange it with no additional cost.

The customer must always contact us before returning the product.

The customer must immediately contact us when the fault is detected.

Please email us at info@msbysweden.comwith your contact details, ordering nr and a description of the fault.

If the fault is controlled and approved by us and an exchange is not possible we will pay you a full refund.

We reserve the right to deny a refund if the product is not deemed faulty.

  1. Limitation of liability

In no event shall the company be liable for personal injury, or any incidental, special, indirect and consequential damages whatsoever, arising out of or related to your use of or inability to use the product

The company shall not be liable for any failure to perform their obligations due to an event beyond the control of such party, including, but not limited to, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood, fire, or any other natural or man-made eventuality outside of that the company’s control, which causes the termination of an agreement or contract entered into.

The company shall not be liable for failure to deliver or reduced delivery from our suppliers which causes the product ordered to no longer be available for purchase.

  1. Product information

We reserve the right for potential publishing errors throughout the website and for end of stock.

We do not guarantee that the published pictures represent the exact look of the products due to indifferences in lighting and exposure in the picture. However, we try our best to picture it as authentic as possible.

  1. Cookies

We do use cookies for tracking purposes on our website

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Cookies make your site experience more efficient and if turned off, the site may not function properly.

  1. Personal information

By shopping at Metalshake By Sweden you accept our data privacy policy and allow us to use the information we collect. We protect your privacy and only collect the necessary information needed.

We do not sell or trade data we collect to a third party.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  •  To improve our website in order to better serve you.
  •  To allow us to better service you in responding to your customer service requests.
  •  To administer promotions, a survey or other site feature.
  •  To quickly process your transactions.

9.1     What is considered personal information?

          – Information that directly or indirectly is related to you

9.2     What data do we store?

– For you to be able to make a purchase we need to store information about you such as your name, address, phone number, email address, IP-address and purchase history.

Your information will be stored for as long as needed for a purchase to be made, potential refunds or for other legal actions.

To send out promotions or newsletters permission from you is needed.

9.4                 What information do we disclose to outside parties?

When a purchase is made we disclose your information with our trusted payment provider. 

When you choose the invoice option your personal identification nr (personnummer) will be stored by the payment provider to protect from potential fraud.

The payment providers we use are the following:

  • Klarna
  • MasterCard
  • Visa
  • Swish
9.4.1  Shipping

To be able to deliver you product to you we disclose your full name and delivery address to our trusted shipping companies. Email and phone number may also be disclosed for the shipping company to be able to contact you regarding the delivery.

The shipping companies we use are the following:

  • DHL
  • PostNord

9.4.3 Newsletter

If you have signed up for our newsletter your full name and email address will be disclosed to our newsletter provider. This is to be able to keep you informed regarding information such as new products, promotions and competitions

9.5       Right of access

You have the right to be informed of any and all of your personal data that has been collected, as well as its intended use.

9.6       Right to rectification

You may request that your personal data be updated or corrected.

9.7       Right to be forgotten

You may request that your personal data be permanently deleted.

9.8       Responsibility for data protection

            MatalShake AB are responsible for storing and processing personal information on the website and are also responsible to make sure the information is safe with us.

9.9     How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology and (TLS) Transport Layer Security systems.

  1. Changes of our privacy policy

We reserve the right to modify this privacy policy at any time so please review it before any new purchase. Changes will be published here on our website. Changes will take effect immediately upon their posting on our website and by ordering or visiting our web site you content to our privacy policy.

11. Dispute and choice of law

If a dispute between MetalShake AB and the customer can not be settled, you as a customer can contact ARN (Allmänna Reklamationsnämnden) www.arn.se

For customers living in a different EU- country please contact  http://ec.europa.eu/consumers/odr